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The following below is a list of Various Mines that others have created in IT KASM to
use in their IT Organization.
We hope this provides you with a lot of great ideas on how to use IT KASM.
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Tracker Mines
| Title |
Description |
| Operational Activities | Ongoing tracking of all daily events, updates, and status, within the environment are automatically updated here when activity occurs in IT KASM. |
| Part Management | Inventory Parts in a datacenter or environment |
| Root Cause Analysis | Mange the reporting of all root cause analysis Incident reports. |
| Employee Training | Understand the training courses employees are taking and their status. When other team members see what members of their team are taking, it encourages them to participate in training. |
| Contacts | Any and all contact information for vendors, internal employees, groups, departments, support, etc... |
| IP Management | Simple management of IP addresses to users and devices. |
| Software Management | Tracking software serial numbers, keys,owners, expiration dates, etc.. |
| Network Port Management | Track how, who and what network ports are being used (ports, patch panels, IDF,etc...) |
| Office Management | Track the inventory of individual offices (ports, phone, devices,etc...) |
| Change Management | Use a simple process of change management for impact, backout plans, performed by, and approvers |
| Cost Center / Overhead Management | Most companies have too many charge numbers and projects for team members to remember where to charge their hours. |
| Training Schedules | Track the scheduling of internal Training events |
| General Information | From company acronyms, internal contacts, to policies, procedures, etc.. |
| UID Management | Manage the various type of UID (system, user, applications, etc...) |
| Service/System Outages | Track Outages within the environment when they take place. |
| Vendor Support Contracts | Manage the tracking of vendor support contracts |
| Vendor Case Tracking | Manage/Track open cases with vendors |
| Datacenter Management | Track all things related to a datacenter (Racks, location, access, ports, devices,etc...) |
| Vendor Management | Track Vendors, contact info, ratings, associate with CMDB |
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Resource Mine
| Title |
Description |
| Company Information | When a Company Intranet gets too big to find anything. Quickly link to what is more important to the team in one place (Benefits, payroll, etc...) |
| Specific Group/Departmental Resources | There are many resources used by other departments and group that are often difficult to find. |
| Support Documentation | Create and provide supporting documentation and resources to an asset |
| Special Interests | There is much taking place within a company for quick access to Events, Calendars, Employee Discounts, Cafe Menu, etc.. |
| Datacenter Resources | Provide quick access to everything needed for supporting a datacenter |
| Support Tools | Manage all Links to dashboards and support sites. |
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Asset Mines
| Title |
Description |
| Batch Searching | Provide list of devices and return a quick list of profile information on a batch of devices. |
| Owner Management | When IT KASM is configured to a company employee database, owner information can be quickly obtained. |
| Checklists | Build unique checklists to ensure that device builds and the retiring of assets meet company standards |
| Activity Logs | Log information of tracking operational activity |
| Support Documentation | Create and provide supporting documentation and resources to an asset |
| Owner Management | Mange the ownership of assets by owner and groups |
| Export Output | Use configurable output to create unique Excel spreadsheets of device profile information |
| Printer Output | Send configurable output to the printer |
| Patch Management | Profile patching by location, device, device status, owner, special needs |
| Patch Management | Manage the patching cycle for all devices. |
| IP Management | Track IP addresses to device Profiles |
| Asset Life Cycle Management | Full Life Cycle Management of assets and tracking profiles. |
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On-Call Mine
| Title |
Description |
| On-Call Management | Manage various forms and configurations of an On-Call Rotation |
| On-Call groups | Multiple groups can be defined as part of a rotation (Primary or ackups, North America and Asia, East Coast and West Coast, etc...) |
| On-Call Updates | As personnel changes occur, easily update changes to an on-call schedule |
| Daily Rotations | Daily Rotation can be any or all days of a week. |
| Daily/Weekly Rotations | Two Main types of rotations are daily and weekly. |
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Freeform Mines
| Title |
Description |
| Freeform HTML | Use Freeform HTML to be as creative as needed to add video, links, statements, or any text outside the scope of IT KASM |
| Freeform | Allows for the adding of something outside the scope of IT KASM. |
| Graphs, Images, Video | Add external sources like Graphs, Images, Video into IT KASM |
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