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Charter
MISSION:

Aut viam inveniam aut faciam
(Either find a way, or make one)

Scope:

Provide support to tensure that IT supported servers and services are healthy and functioning within the environment

Customers:

All groups, departments, offices, within our company

Expected Results:

* Objective 1: Ensure proper operational support by providing support 24/7/365 and maintain high availability

* Objective 2: Evaluate, design, install, and configure systems, clusters, applications, and services

* Objective 3: Nimble and resolve all issues if/when a change, issue, or incident occcurs

* Objective 4: Provide top support to Corporate and customer servers and services

Leaders:

Ray Stevies
Michelle Clark
: Dir IT
: Mgr IT

Los Angeles System SysAdmin

David Knight
Adam Marks
Bobby Wright
: Sr. Linux
: Sr. Windows
: Windows

Seattle System SysAdmin

Craig Franklin
Mitch Fiddler
James Henry
: Sr Linux
: Windows
: Windows

Information Security

Richard Brown
Carry Franks
Gary Dinkle
: Sr Engineer
: Analyst
: Analyst

Applications

Michael Ferguson
Emily Stark
Karl Matinburg
: Databases
: Developer
: Web Designer

Operations Activity
Date By Identity Activity
2017-11-21T09:35AdamStorage1/vol01 was full. cleaned out temp files.
2017-11-22T12:01Adamntp serviceFell out of time, rsynced with ntpdate command
2017-11-22T13:20AdamelvisMemory dump, rebooted the server
2017-11-22T16:54Karlboborebooted
2017-11-22T16:54Victorelvis2memory fault
2017-11-22T17:08Allanrocketshutdown for maintenance
2017-11-22T17:14Paulrocketbad disk drive
2017-11-22T17:16Mikerocketpatched
2017-11-22T17:37SteveElvisBad disk drive! Replaced
2017-11-22T22:48Leedollarbad drive
2017-11-22T22:49MaryTikireboot
 

Global IT On-Call
Rotate: 07/04/2018 - 07/10/2018
Americas: Brad Winning
Europe: Justin Archie
Asia: Chin Lee

Rotate: 07/11/2018 - 07/17/2018
Americas: John Smith
Europe: Chris Francis
Asia: Kiri Yoon

Asset Management
Operating System
Linux951
Solaris1
Windows128
Proprietary2

Flavor
RH6319
RH7632
Solaris81
Win2012r22
Win2016126

Status
Admin1
Dev30
New4
Prod1045
Spare2

Type
PHY-DELL442
PHY-HP1
Physical1
VM-HP3
VM-UC635

Location
Los Angeles303
Pittsburgh366
Seattle413

Group
Applications34
Finanace2
InfoSec4
Operations1042

Total Assets1083
 

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