IT KASM -
Maintenance Outage Saturday @1am PST : Patching Login: Visitor LOGIN Help
Service and Operational

Management Tool

or   LOGIN

Top Priorities
 HIGH PRIORITY  Zero Day Alert - Work with InfoSec
 HIGH PRIORITY  CCRI Preparation
 HIGH PRIORITY  MCR 1123 - Upgrade Centrify

Home | About | List of Mines | Support | Download

Charter
MISSION:

Aut viam inveniam aut faciam
(Either find a way, or make one)

Scope:

Provide support to tensure that IT supported servers and services are healthy and functioning within the environment

Customers:

All groups, departments, offices, within our company

Expected Results:

* Objective 1: Ensure proper operational support by providing support 24/7/365 and maintain high availability

* Objective 2: Evaluate, design, install, and configure systems, clusters, applications, and services

* Objective 3: Nimble and resolve all issues if/when a change, issue, or incident occcurs

* Objective 4: Provide top support to Corporate and customer servers and services

Leaders:

Ray Stevies
Michelle Clark
: Dir IT
: Mgr IT

Los Angeles System SysAdmin

David Knight
Adam Marks
Bobby Wright
: Sr. Linux
: Sr. Windows
: Windows

Seattle System SysAdmin

Craig Franklin
Mitch Fiddler
James Henry
: Sr Linux
: Windows
: Windows

Information Security

Richard Brown
Carry Franks
Gary Dinkle
: Sr Engineer
: Analyst
: Analyst

Applications

Michael Ferguson
Emily Stark
Karl Matinburg
: Databases
: Developer
: Web Designer

Operations Activity
Date By Identity Activity
2017-11-21T09:35AdamStorage1/vol01 was full. cleaned out temp files.
2017-11-22T12:01Adamntp serviceFell out of time, rsynced with ntpdate command
2017-11-22T13:20AdamelvisMemory dump, rebooted the server
2017-11-22T16:54Karlboborebooted
2017-11-22T16:54Victorelvis2memory fault
2017-11-22T17:08Allanrocketshutdown for maintenance
2017-11-22T17:14Paulrocketbad disk drive
2017-11-22T17:16Mikerocketpatched
2017-11-22T17:37SteveElvisBad disk drive! Replaced
2017-11-22T22:48Leedollarbad drive
2017-11-22T22:49MaryTikireboot
 

Global IT On-Call
Rotate: 07/04/2018 - 07/10/2018
Americas: Brad Winning
Europe: Justin Archie
Asia: Chin Lee

Rotate: 07/11/2018 - 07/17/2018
Americas: John Smith
Europe: Chris Francis
Asia: Kiri Yoon

Asset Management
Operating System
Linux951
Solaris1
Windows128
Proprietary2

Flavor
RH6319
RH7632
Solaris81
Win2012r22
Win2016126

Status
Admin1
Dev30
New4
Prod1045
Spare2

Type
PHY-DELL442
PHY-HP1
Physical1
VM-HP3
VM-UC635

Location
Los Angeles303
Pittsburgh366
Seattle413

Group
Applications34
Finanace2
InfoSec4
Operations1042

Total Assets1083
 

Service Desk
 Helpdesk : 800-555-1212
Open A Ticket
Password Reset
Patching Schedule
Knowledge Base
 

IT Resources
Mission Statement
Policies
Projects 2018
Helpdesk
File Shares
Sharepoint
 

Corporate Resources
Timesheets
PeopleFinder
Book Conference Room

Benefits
Human Resources
Information Systems
Payroll
Travel
 

Interest
Holiday Schedule
Cafeteria Menu
Cafeteria Catering
Events Calendar
Company Store
Employee Discounts
TicketsAtWork
 

Cafeteria
Menu
Hours of Operations
Events
Catering
 

IT KASM © 2007-2024 All Rights Reserved. Version: Licensed under GNU General Public License v2